Refund policy
7 - CONFORMITY OR DEFECT OF PRODUCTS - WARRANTIES
7.1 In the event that a Product delivered by the Company is defective or does not comply with its order, the Customer may notify the Company, by e-mail (sav.dtoc@sna-gz.com) or by registered letter with acknowledgement of receipt addressed to the Company's Customer Service, specifying in detail the elements of non-conformity of the Product to its order or the defects noted on it, within a maximum period of 30 (thirty) days following the date of delivery of said Product, accompanied by proof of purchase (purchase order or invoice).
The Company will proceed to the Customer's choice:
- either to the full refund of the price of the Product (increased by the shipping costs and the costs of returning the Product upon presentation of proof) in the event that the Customer returns the Product to the Company;
- or, if possible, to the exchange of said Product;
subject however to the application of the provisions of Article L.217-9 of the Consumer Code. It is up to the Customer to specify this choice in the aforementioned letter. Failing this, the Company will proceed by reimbursement.
This warranty will not apply to defects caused by use by the Customer of the Product concerned, not in accordance with the normal purpose of this Product, nor to the implementation of the aforementioned guarantee of conformity after the expiry of the aforementioned period. In addition, it is up to the Customer to ensure that the conditions for returning the Product to the Company will be carried out under conditions similar to those of the initial shipment, in particular in order to cover the risks of loss or deterioration of the Product, which fall exclusively on the Customer.
7.2 The Products presented for sale comply with French legislation in force on the date of the order. It is the responsibility of each Customer located outside of French territory to check with the competent local authorities the possibilities of importing and using each of the Products that he/she plans to order, as well as their compliance with the legislation in force in the country of delivery concerned. Consequently, the Seller may not be held liable under any circumstances due to the non-compliance of one or more Product(s) ordered with the local regulations of said country.
7.3 The provisions of this Article 7 do not affect in any way:
- on the one hand, the right of withdrawal enjoyed by each Customer in accordance with Article L.121-20-12 of the Consumer Code and described in Article 8 below,
- on the other hand, the benefit of the legal guarantee against hidden defects provided for the benefit of each Customer in accordance with the provisions of Article 1641 et seq. of the Civil Code.
8 - RIGHT OF WITHDRAWAL / REFUND - EXCHANGE
8.1 In compliance with the legislative provisions in force, the Customer has a period of 14 (fourteen) days from receipt of the Product(s) to exercise with the Company his right of withdrawal provided for in Article L. 221-18 of the Consumer Code and this without having to justify his decision. In the event of an order for several Products, the withdrawal period will begin to run from receipt of the last Product subject to said order.
8.2 To exercise his right of withdrawal, the Customer must inform the Customer of this decision within the said period in writing to the Company:
either by e-mail (sav.dtoc@sna-gz.com);
or by logging into his Customer Account from the "Order Details" section.
The Product(s) concerned must be returned by the Customer, at his/her exclusive expense and within 14 (fourteen) days following the exercise of the right of withdrawal to the postal address of the place of dispatch of the Products or to any other address indicated to him/her from his/her Customer Account by the Company.
8.3 In the event of withdrawal, the Product(s) must therefore be returned to the Company in its/their packaging, when it comes to CDs and/or DVDs and/or merchandising products, and in any event in their original condition (i.e. new condition allowing the Company to re-offer the Products for sale). Consequently, any product opened or having suffered damage will not be taken back or refunded by the Company.
8.4 In accordance with the aforementioned article L.221-28, the media of audio and video recordings when they have been unsealed cannot be subject to the exercise of the right of withdrawal. In addition, the Product(s) returned incomplete, damaged or soiled cannot be refunded in full (a discount on the refund may be applied by the Company) nor exchanged.
9 - REFUND - EXCHANGE
9.1 The refund at the expense of the Company, in application of articles 7 and 8 above as the case may be, will be effected
7.1 In the event that a Product delivered by the Company is defective or does not comply with its order, the Customer may notify the Company, by e-mail (sav.dtoc@sna-gz.com) or by registered letter with acknowledgement of receipt addressed to the Company's Customer Service, specifying in detail the elements of non-conformity of the Product to its order or the defects noted on it, within a maximum period of 30 (thirty) days following the date of delivery of said Product, accompanied by proof of purchase (purchase order or invoice).
The Company will proceed to the Customer's choice:
- either to the full refund of the price of the Product (increased by the shipping costs and the costs of returning the Product upon presentation of proof) in the event that the Customer returns the Product to the Company;
- or, if possible, to the exchange of said Product;
subject however to the application of the provisions of Article L.217-9 of the Consumer Code. It is up to the Customer to specify this choice in the aforementioned letter. Failing this, the Company will proceed by reimbursement.
This warranty will not apply to defects caused by use by the Customer of the Product concerned, not in accordance with the normal purpose of this Product, nor to the implementation of the aforementioned guarantee of conformity after the expiry of the aforementioned period. In addition, it is up to the Customer to ensure that the conditions for returning the Product to the Company will be carried out under conditions similar to those of the initial shipment, in particular in order to cover the risks of loss or deterioration of the Product, which fall exclusively on the Customer.
7.2 The Products presented for sale comply with French legislation in force on the date of the order. It is the responsibility of each Customer located outside of French territory to check with the competent local authorities the possibilities of importing and using each of the Products that he/she plans to order, as well as their compliance with the legislation in force in the country of delivery concerned. Consequently, the Seller may not be held liable under any circumstances due to the non-compliance of one or more Product(s) ordered with the local regulations of said country.
7.3 The provisions of this Article 7 do not affect in any way:
- on the one hand, the right of withdrawal enjoyed by each Customer in accordance with Article L.121-20-12 of the Consumer Code and described in Article 8 below,
- on the other hand, the benefit of the legal guarantee against hidden defects provided for the benefit of each Customer in accordance with the provisions of Article 1641 et seq. of the Civil Code.
8 - RIGHT OF WITHDRAWAL / REFUND - EXCHANGE
8.1 In compliance with the legislative provisions in force, the Customer has a period of 14 (fourteen) days from receipt of the Product(s) to exercise with the Company his right of withdrawal provided for in Article L. 221-18 of the Consumer Code and this without having to justify his decision. In the event of an order for several Products, the withdrawal period will begin to run from receipt of the last Product subject to said order.
8.2 To exercise his right of withdrawal, the Customer must inform the Customer of this decision within the said period in writing to the Company:
either by e-mail (sav.dtoc@sna-gz.com);
or by logging into his Customer Account from the "Order Details" section.
The Product(s) concerned must be returned by the Customer, at his/her exclusive expense and within 14 (fourteen) days following the exercise of the right of withdrawal to the postal address of the place of dispatch of the Products or to any other address indicated to him/her from his/her Customer Account by the Company.
8.3 In the event of withdrawal, the Product(s) must therefore be returned to the Company in its/their packaging, when it comes to CDs and/or DVDs and/or merchandising products, and in any event in their original condition (i.e. new condition allowing the Company to re-offer the Products for sale). Consequently, any product opened or having suffered damage will not be taken back or refunded by the Company.
8.4 In accordance with the aforementioned article L.221-28, the media of audio and video recordings when they have been unsealed cannot be subject to the exercise of the right of withdrawal. In addition, the Product(s) returned incomplete, damaged or soiled cannot be refunded in full (a discount on the refund may be applied by the Company) nor exchanged.
9 - REFUND - EXCHANGE
9.1 The refund at the expense of the Company, in application of articles 7 and 8 above as the case may be, will be effected