Shipping policy
6 – DELIVERY
6.1 The Products are delivered to the address provided by the Customer as the latter registered it from the Site when creating his customer account and registering his first order.
It is specified that for an order comprising different Products, all of these Products can only be delivered to a single address.
6.2 The available Products are shipped within 3 to 5 days following receipt of payment by the Company. The delivery times are then those referred to below.
6.3 The following different delivery methods are offered to the Customer:
* home delivery:
An average period of 2 to 15 days is to be expected depending on the delivery destination indicated. If the Customer is absent and the size of the package does not allow the package to be deposited in the mailbox, and any subsequent delivery attempts are unsuccessful, the said package is either returned to the sender or made available at the post office to which the Customer is attached. Where applicable, the Customer has a period of 15 consecutive days from the arrival of the package at the post office to collect it. After this period, it will be returned to the Company and cannot be reshipped
* delivery to a Relay Point:
An average period of 2 to 15 working days is to be expected depending on the delivery destination indicated. The choice of the relay point is made after payment of the order, however, if the relay point was not indicated by the Customer at this stage, the Company reserves the right to select one from the relay points available nearby.
6.4 The carrier's risk is borne by the Customer who, in the event of delivery damage or missing Product(s), must specify his reservations within 3 (three) days of receipt of the delivery, by registered letter with request for acknowledgment of receipt addressed to the carrier.
6.1 The Products are delivered to the address provided by the Customer as the latter registered it from the Site when creating his customer account and registering his first order.
It is specified that for an order comprising different Products, all of these Products can only be delivered to a single address.
6.2 The available Products are shipped within 3 to 5 days following receipt of payment by the Company. The delivery times are then those referred to below.
6.3 The following different delivery methods are offered to the Customer:
* home delivery:
An average period of 2 to 15 days is to be expected depending on the delivery destination indicated. If the Customer is absent and the size of the package does not allow the package to be deposited in the mailbox, and any subsequent delivery attempts are unsuccessful, the said package is either returned to the sender or made available at the post office to which the Customer is attached. Where applicable, the Customer has a period of 15 consecutive days from the arrival of the package at the post office to collect it. After this period, it will be returned to the Company and cannot be reshipped
* delivery to a Relay Point:
An average period of 2 to 15 working days is to be expected depending on the delivery destination indicated. The choice of the relay point is made after payment of the order, however, if the relay point was not indicated by the Customer at this stage, the Company reserves the right to select one from the relay points available nearby.
6.4 The carrier's risk is borne by the Customer who, in the event of delivery damage or missing Product(s), must specify his reservations within 3 (three) days of receipt of the delivery, by registered letter with request for acknowledgment of receipt addressed to the carrier.