Terms of sale
1 – GENERAL
1.1 These general terms and conditions of sale (hereinafter “GTC”) apply to all physical and material products made available to the public on the website of the company SNA GZ (hereinafter “the Company”) identified under the domain name thisisluckylove.store (hereinafter “the Site”), namely phonograms (in CD, vinyl, etc. formats), videograms (DVD, Blu-Ray, etc.) and so-called “merchandising” products (clothing, bags, posters, accessories, stationery, etc.) and any other so-called “derived” product (hereinafter together “the Products”).
1.2 The offers for sale of Products on the Site are reserved for individuals who are adults or minors with legal capacity (holders of authorization from their parents or guardians) within the framework of so-called “retail” orders. The Products purchased on the Site are intended for the personal use of Customers, excluding professional exploitation of said Products, in particular by way of resale.
1.3 Each person who has made or is in the process of making a purchase on the Site is hereinafter and hereinafter referred to for the purposes of proper understanding of these General Terms and Conditions of Sale (GTC)
2 – APPLICATION OF THE GTC
2.1 These GTC come into force as soon as the Customer places an order under the conditions of Article 4 below. The Customer therefore undertakes to consult these GTC and to accept them explicitly, without restriction or reservation, by imperatively and prior to the registration of the order concerned, checking the box provided for this purpose in accordance with Article 4.2 below.
2.2 The Company reserves the right to modify, at any time, all or part of the T&Cs, which prevail, except for special conditions issued by the Company, over all other documents or conditions, which the Customer expressly declares to recognize and accept.
2.3 The T&Cs applicable to a purchase in question will be those published on the Site at the time of registration of the corresponding order.
3 – CREATION OF A CUSTOMER ACCOUNT
3.1 In order to place an order on the Site, the Customer must create a personal account from the Site, by accurately completing the account creation form intended for this purpose and by providing a certain amount of information and data concerning him/her intended to identify him/her in the context of this order. This personal account will be created, for each Customer, during the first purchase made on the Site.
As part of his registration, the Customer sends the Company the following information:
Last name / First name / Company name
Title
Email address / Username
Delivery address / Billing address
Login password
All this information is mandatory for creating the account. Reference is made to article 10.3 concerning the personal data relating to the Customer collected by the Company.
3.2 Any duly completed account creation request is sent to the Company, which acknowledges receipt by e-mail and allows the activation of a customer account (hereinafter “the Customer Account”). .
3.3 The Customer is solely responsible for the confidentiality of his password and username as well as for any order placed through his Customer Account. The Customer will therefore also be solely responsible for the consequences related to the possible communication of this data to a third party. In addition, the Customer undertakes that the information transmitted as part of this account creation is accurate, complete and regularly updated from his Customer Account. No fault, of any nature whatsoever, may be attributed to the Company in the event of the use of incorrect information present in the Customer Account.
4 – ORDERS
4.1 Orders may be placed worldwide. Any Order placed by a Customer residing outside of French territory will be processed in accordance with these General Terms and Conditions, subject to the legislative provisions otherwise applicable in the country where the Customer placing the Order is domiciled.
4.2 The Customer wishing to place an order undertakes to comply with the following procedure consisting of:
- identifying themselves on the Service by connecting to their Customer Account;
- selecting the desired Product(s) (by entering the desired size(s) and quantity) by clicking on the “Add to cart” icon;
- clicking on the “View my cart” icon to view their order summary displaying the details of the selected Products, the price of each Product and the total price including all taxes of their Order);
- Clicking on the “Proceed to payment” icon;
- Enter your delivery address if it has not already been registered when creating the Customer Account as provided for in Article 3 above;
- select your delivery method;
- pay for your order by clicking on the "Proceed to payment" link or any other link indicating that placing an order requires payment.
In the meantime of the actual payment of your order and confirmation of the latter, the Customer will have the possibility to delete or modify, at any time, your order, in particular concerning the choice of selected Products, which the Customer may add or delete and/or the information communicated by the latter for identification purposes (including billing and/or delivery address).
Any confirmation of payment requires acceptance of these General Terms and Conditions, which the Customer undertakes to validate, after having fully read them, by checking the box provided for this purpose.
4.3 Payment for the order is made online by credit card (Visa, American Express, Master Card or any other credit card), or by any other secure online payment method that will be chosen subsequently by the Company and indicated to the Customer when paying for the order. In this regard, the Customer must provide the following information regarding their bank details:
- the bank card number;
- the expiration date of said bank card;
- the visual cryptogram of said bank card.
All of this information is mandatory for registering the order. Reference is made to Article 10.3 concerning the personal data relating to the Customer collected by the Company.
The amount of each order will be debited by the Company before it is shipped. This total amount to be paid is that appearing on the order summary page as well as on the order form sent to the Customer. The Products subject to the order remain the full property of the Company until the latter receives full payment of the total amount of the corresponding order.
4.4 The Customer definitively validates his order when he proceeds to the payment of his order. The data recorded by the Company constitutes proof of the nature, content and date of the order. Each order is archived by the Company. The Customer can access this archiving by making a written request to the Company's Customer Service (sav.dtoc@sna-gz.com).
4.5 The Company will confirm to the Customer the registration of his order by sending a confirmation email to the email address provided by the latter. This acknowledgement of receipt will show the order number, the description of all the Products concerned, the unit purchase price including all taxes of each of the Products, the total amount excluding taxes and including all taxes of the order, the country of delivery and the amount excluding taxes and including all taxes of the shipping costs, the rate and the amount of the applicable VAT.
The sending by the Company of a confirmation email definitively validates the Customer's Order. However, the Company reserves the right to refuse or cancel an order received from a Customer in the following cases:
- dispute(s) having previously arisen with the Customer relating in particular to the payment of a previous order;
- refusal of authorization of payment of the order from banking organizations.
In addition, and in the event that the Company is not able to honor the order placed by the Customer, the latter will inform the Customer by e-mail as soon as possible and will proceed, provided that it has already collected the amount, to its reimbursement.
4.6 The Order confirmation email that the Company sends to the Customer in accordance with this Article 4 contains a link to connect to their account in order to download the corresponding invoice. This email also indicates an estimated delivery date.
5 – PRICES
5.1 The price of the Products appearing on the Site is indicated in euros including all taxes, excluding shipping costs (“shipping costs”). The applicable VAT will be that in force according to French legislation in force at the time of registration of the order concerned. The amount of VAT is specified on the order form, the invoice and as part of the validation of the basket, accompanied by the designation of the Product(s) selected by the Customer, their respective prices, the shipping costs and the total amount of the order.
5.2 The Company reserves the right to freely modify its prices at any time. The Products ordered are invoiced on the basis of the price in force, as appearing on the Site's offer at the time of registration of the corresponding order.
5.3 For all Products shipped outside French territory, customs duties, import duties or other taxes may be applied. Any administrative formalities required from foreign authorities for these imports, as well as the payment of any sums payable in this respect, remain the responsibility and the exclusive responsibility of the Customer. The price paid by the Customer does not include any of the aforementioned costs.
Full payment of the price entails transfer of ownership of the Products to the Customer.
6 – DELIVERY
6.1 The Products are delivered to the address provided by the Customer as the latter registered it from the Site when creating his customer account and registering his first order.
It is specified that for an order comprising different Products, all of these Products can only be delivered to a single address.
6.2 The available Products are shipped within 3 to 5 days following receipt of payment by the Company. The delivery times are then those referred to below.
6.3 The following different delivery methods are offered to the Customer:
* home delivery:
An average period of 2 to 15 days is to be expected depending on the delivery destination indicated. If the Customer is absent and the size of the package does not allow the package to be deposited in the mailbox, and any subsequent delivery attempts are unsuccessful, the said package is either returned to the sender or made available at the post office to which the Customer is attached. Where applicable, the Customer has a period of 15 consecutive days from the arrival of the package at the post office to collect it. After this period, it will be returned to the Company and cannot be reshipped
* delivery to a Relay Point:
An average period of 2 to 15 working days is to be expected depending on the delivery destination indicated. The choice of the relay point is made after payment of the order, however, if the relay point was not indicated by the Customer at this stage, the Company reserves the right to select one from the relay points available nearby.
6.4 The carrier's risk is borne by the Customer who, in the event of delivery damage or missing Product(s), must specify his reservations within 3 (three) days of receipt of the delivery, by registered letter with request for acknowledgment of receipt addressed to the carrier.
7 - CONFORMITY OR DEFECT OF PRODUCTS - WARRANTIES
7.1 In the event that a Product delivered by the Company is defective or does not comply with its order, the Customer may notify the Company, by e-mail (sav.dtoc@sna-gz.com) or by registered letter with acknowledgement of receipt addressed to the Company's Customer Service, specifying in detail the elements of non-conformity of the Product to its order or the defects noted on it, within a maximum period of 30 (thirty) days following the date of delivery of said Product, accompanied by proof of purchase (purchase order or invoice).
The Company will proceed to the Customer's choice:
- either to the full refund of the price of the Product (increased by the shipping costs and the costs of returning the Product upon presentation of proof) in the event that the Customer returns the Product to the Company;
- or, if possible, to the exchange of said Product;
subject however to the application of the provisions of Article L.217-9 of the Consumer Code. It is up to the Customer to specify this choice in the aforementioned letter. Failing this, the Company will proceed by reimbursement.
This warranty will not apply to defects caused by use by the Customer of the Product concerned, not in accordance with the normal purpose of this Product, nor to the implementation of the aforementioned guarantee of conformity after the expiry of the aforementioned period. In addition, it is up to the Customer to ensure that the conditions for returning the Product to the Company will be carried out under conditions similar to those of the initial shipment, in particular in order to cover the risks of loss or deterioration of the Product, which fall exclusively on the Customer.
7.2 The Products presented for sale comply with French legislation in force on the date of the order. It is the responsibility of each Customer located outside French territory to check with the competent local authorities the possibilities of importing and using each of the Products that he plans to order, as well as their compliance with the legislation in force in the country of delivery concerned. Consequently, the Seller may not be held liable under any circumstances due to the non-compliance of one or more Product(s) ordered with the local regulations of said country.
7.3 The provisions of this Article 7 do not affect in any way:
- on the one hand, the right of withdrawal enjoyed by each Customer in accordance with Article L.121-20-12 of the Consumer Code and described in Article 8 below,
- on the other hand, the benefit of the legal guarantee against hidden defects provided for the benefit of each Customer in accordance with the provisions of Article 1641 et seq. of the Civil Code.
8 - RIGHT OF WITHDRAWAL / REFUND - EXCHANGE
8.1 In compliance with the legislative provisions in force, the Customer has a period of 14 (fourteen) days from receipt of the Product(s) to exercise with the Company his right of withdrawal provided for in Article L. 221-18 of the Consumer Code and this without having to justify his decision. In the event of an order for several Products, the withdrawal period will begin to run from receipt of the last Product subject to said order.
8.2 To exercise his right of withdrawal, the Customer must inform the Customer of this decision within said period in writing to the Company:
either by e-mail (sav.dtoc@sna-gz.com);
or by logging into his Customer Account from the "Order Details" section.
The Product(s) concerned must be returned by the Customer, at his/her exclusive expense and within 14 (fourteen) days following the exercise of the right of withdrawal to the postal address of the place of dispatch of the Products or to any other address indicated to him/her from his/her Customer Account by the Company.
8.3 In the event of withdrawal, the Product(s) must therefore be returned to the Company in its/their packaging, when it comes to CDs and/or DVDs and/or merchandising products, and in any event in their original condition (i.e. new condition allowing the Company to re-offer the Products for sale). Consequently, any product that has been opened or has suffered damage will not be taken back or refunded by the Company.
8.4 In accordance with the aforementioned article L.221-28, audio and video recording media when unsealed cannot be subject to the exercise of the right of withdrawal. In addition, Product(s) returned incomplete, damaged or soiled cannot be refunded in full (a discount on the refund may be applied by the Company) nor exchanged.
9 - REFUND - EXCHANGE
9.1 The refund payable by the Company, in application of Articles 7 and 8 above as the case may be, will be made no later than 14 (fourteen) days following the date on which the Customer has informed the Company of the receipt of the defective and/or returned Product(s) by crediting the Customer's bank account used to pay for the corresponding order.
9.2 The refund will only cover the sale price of the Product(s) concerned, excluding the initial shipping costs and return costs, which will in fact be borne by the Customer if the return of the Product(s) is subject to
- the right of withdrawal exercised by the Customer.
- a request for product exchange previously confirmed by the Company
10 – INTELLECTUAL PROPERTY - PERSONAL DATA
10.1 All intellectual property rights attached to the Site as well as those attached to the texts (including the descriptions of the Products), the photographs of the Products as well as the photographs, graphic works, logos reproduced on the Site or on the packaging of the Products (in particular covers), presented on the Site are the exclusive property of the rights holders, mainly the Company. Any reproduction and/or use of the aforementioned elements, even partial, is strictly prohibited.
10.2 The Products offered for sale on the Site incorporate, as the case may be, musical, audiovisual, literary, graphic, photographic, plastic works (without this list being exhaustive) protected by copyright, as well as phonograms and/or videograms protected by rights related to copyright. The Customer undertakes to comply with all laws, regulations, European directives, or international conventions in force relating to intellectual property, in the context of the use that it will make of these Products and the works, phonograms and videograms incorporated therein. The Company may not under any circumstances be held responsible for illicit and/or counterfeit uses made by the Customer.
10.3 All information relating to the collection and processing by the Company of personal data communicated by the Customer in the context of his or her order(s), and more generally to the protection of these, appears in the Confidentiality Policy accessible on the Site via the link "Confidentiality Policy" and which the Customer declares to have read before any order placed on the Site.
11 - FORCE MAJEURE / ADMINISTRATIVE RESTRICTIONS
The Company shall not be held liable if the non-performance or delay in the performance of one of its obligations described in these General Terms and Conditions results from:
- a case of force majeure, as defined and retained by the case law of French courts and tribunals;
- regulatory restrictions, existing or future administrative bans resulting from a pandemic and/or a health crisis.
12 - REQUEST FOR INFORMATION AND COMPLAINTS - APPLICABLE LAW
12.1 For any information, question or complaint, the Customer may contact the Seller's Customer Relations Department:
- either by e-mail: sav.dtoc@sna-gz.com
- or by post to the following address:
SNA GZ
DtoC Customer Service
ZA de Saint Anne
61190 Tourouvre
12.2 Sales contracts concluded pursuant to these General Terms and Conditions are exclusively governed by French law, regardless of the delivery address and/or residence of the Customer. In the event of a dispute and in the absence of an amicable agreement, the competent courts located in Paris will be the only ones authorized to hear this dispute.
13 - COMPETITION RULES
Article 1 - Organization
Turenne Music (SARL with a capital of 407,625 Euros, registered with the RCS Paris under the number B 439 761 206, having its head office at Paris 75003, 61, rue de Turenne), Label Belem Music, is organizing a game from September 13thto December 31st 2024 with the singer-songwriter Lucky Love on the website www.thisisluckylove.store.
Article 2 - Principle of the game
On the www.thisisluckylove.store website, participants will be able to scratch tickets to win the various prizes indicated in article 3 below.
Winners must keep their ticket and contact Belem Music by email on the following address: luckylovegame@belem-music.com .
The number of winners is limited to 102 (one hundred and two) tickets, including a single winner for lot n°1 and another one for lot n°2.
The results will be announced as the winning tickets are received before December 31, 2024.
Reimbursement for connection to the above-mentioned site (online registration, acceptance of the rules, participation) will be made on simple request to the following address: Turenne Music - Label Belem Music - Lucky Love 2024 Game - 61, rue de Turenne - 75003 Paris (France). The request must clearly indicate the surname, first name and full address, and must be accompanied by a bank draft and a photocopy of the supporting invoice, with the dates and times of connection clearly underlined. Reimbursement of the cost of requesting reimbursement will be made on the basis of a simple letter weighing less than 20 grams and franked at the economy rate.
Connection costs will be reimbursed by bank transfer up to a maximum of 3 (three) minutes' connection time, on the basis of the flat-rate cost of a local area call, at the rate of the French operator Orange : 0.16 (zero point sixteen) Euros per minute.
Participants who do not pay connection charges related to the volume of their communications (holders of an “unlimited” subscription, ADSL cable users, etc.) will not be eligible for reimbursement.
There may be only one reimbursement per participant, regardless of the number of times the player has participated.
Article 3 - Prize
. Prize n°1: a pair of sunglasses (worth 500 Euros) worn by Lucky Love during one of his concerts;
. Prize n°2: unique vinyl with 5 different versions of the track “Masculinity” (unit value of vinyl 20 Euros);
. Lot n°4: an unreleased Lucky Love track to listen to (unit value of the track 1 Euros).
Only one ticket will be awarded per winner (same name, same telephone number, same address, same e-mail address).
Winning players must inform Turenne Music within a maximum of 8 (eight) calendar days of their notification if they wish to withdraw from their winning prize, in which case Turenne Music reserves the right to award the prize to another participant or not to do so.
Each winner waives his or her right to claim any compensation from Turenne Music resulting from any prejudice caused by the acceptance and/or use of his or her prize.
By accepting their prize, each winner authorizes Turenne Music to use their surname, first name, pseudonym and image in any promotional operation directly related to the Lucky Love Artist, in particular in the present game, without this use giving rise to any consideration other than the prize won. The winner authorizes his or her image to be posted on promotional websites or social network pages dedicated to the Lucky Love Artist.
Article 4 - Participation
Participation in this game is open to any natural person with the exception of employees of the company organizing the game and their families. Participation by minors is under the responsibility of their legal representative who can provide proof of parental authority. Under no circumstances may the player play on behalf of a third party.
Article 5 - Access to the rules
The rules are published on the www.thisisluckylove.store website.
These rules may be modified at any time in the form of an amendment by Turenne Music, in compliance with the conditions set out and published by online announcement on the aforementioned site.
The rules are sent free of charge to any person making a written request before the closing date of the game to the following address: Turenne Music - Label Belem Music - Lucky Love 2024 Game - 61, rue de Turenne - 75003 Paris (France).
The postal charges required to request the rules will be reimbursed on simple request, on the basis of the standard “letter” rate in force for mail.
Participation in this game implies unreserved acceptance of the rules in their entirety. Any inaccurate or misleading declaration or fraud will result in the participant's disqualification. Turenne Music will be the sole arbiter of any dispute relating to the game and its rules. No telephone or written question will be answered concerning the interpretation or application of these rules, the terms and conditions of the game or the list of winners. In the event of a dispute, only a registered letter with acknowledgement of receipt will be accepted. Turenne Music reserves the right, should circumstances so require, to shorten, extend, modify or cancel the present game in compliance with the present article. Turenne Music may not be held liable in this respect.
Article 6 - Data protection
Nominative information collected as part of the present game is processed in accordance with current French legislation, in particular the regulations governing personal data. Participants in the game, and their legal representatives if they are minors, have the right to access, rectify or delete data concerning them.
Participants are hereby informed that their personal data may be transmitted to Turenne Music's commercial partners, and that they may object to such transmission.
Any request for access, rectification or opposition must be addressed to Turenne Music, by post to the following address Turenne Music - Service juridique - Jeu Lucky Love 2024 - 61, rue de Turenne - 75003 Paris (France) or by email to the following address info@wagram-music.com, attach a copy of your identity card to your application.
Reimbursement of the cost of requesting rectification or deletion of data will be made on the basis of a simple letter weighing less than 20 grams, stamped at the economy rate if a letter has been sent.
Article 7 - Intellectual property
Any reproduction or representation of all or part of the elements making up this game is strictly forbidden.
Article 8 - Jurisdiction
The present rules are governed by French law. Any disputes relating to this game must be made in writing no later than 90 (ninety) days after the closing date for participation in this game and sent to: Turenne Music - Service juridique - Jeu Lucky Love 2024 - 61, rue de Turenne - 75003 Paris (France). In the event of a dispute, the parties will endeavor to resolve it amicably. Any dispute that cannot be settled amicably will be submitted to the competent courts of Paris (France).